Airline Operations

The decisions and actions of carriers' revenue management, distribution, passenger service

The life of a Revenue Manaagement Analyst

Recent Stories

Airline Operations

Airport Retail: When Will We See a Return to Normalcy?

by 
Cimarron Buser
June 3, 2020
 • 
5
 min read

Glimmers of hope are starting to appear at some airport shops.

Airline Operations

Europe’s Flawed Airline Industry Assistance

by 
David Delfini
June 2, 2020
 • 
9
 min read

Shoring up weaker carriers at the expense of more vibrant competitors will weaken the continent’s travel market recovery.

Airline Operations

Sponsored Post: World Aviation Festival May and June Webinars

by 
World Aviation Festival
May 20, 2020
 • 
1
 min read

In these uncertain times, the World Aviation Festival is offering its community a way to stay connected and share ideas.

Airline Operations

Video Interview: What Can Airlines Do Now To Manage Cash And Costs?

by 
David Kaplan
April 13, 2020
 • 
1
 min read

International aviation industry consultant René Armas Maes on the immediate tasks carriers can undertake to get through this phase of the coronavirus crisis.

Airline Operations

Recounting Loyalty

by 
Chris Anthony
April 6, 2020
 • 
4
 min read

Like so many things, the COVID-19 crisis suggests it’s time airlines rethink elite status.

Airline Operations

Airlines and COVID-19: How Carriers Can Improve Liquidity

by 
René Armas Maes
April 1, 2020
 • 
5
 min read

Government assistance isn’t the only avenue airlines need to explore.

Airline Operations

Sponsored Post: Aviation Festival Americas April 2 Webinar

by 
Aviation Festivals America
March 31, 2020
 • 
1
 min read

Aviation Festival Americas advisory board members will discuss cost containment strategies for airlines and airports in an exclusive webinar.

Airline Operations

Sponsored Post: World Aviation Festival Webinar

by 
World Aviation Festival
March 24, 2020
 • 
1
 min read

World Aviation Festival Webinars Aviation and COVID-19 State of Play Series

Airline Operations

How Kambr Media Is Covering Airlines Amid Covid-19

by 
David Kaplan
March 19, 2020
 • 
2
 min read

We are all in this together. Literally. Our question to the aviation industry: How can we help?

Airline Operations

Delta And Parallel Reality: How Is It Going To Work?

by 
David Kaplan
January 16, 2020
 • 
3
 min read

Think “utility” first for the personalized image messaging platform, says Experience The Skies’ Larry Leung.

Airline Operations

Sponsored Post: World Aviation Festival Speakers Added

by 
World Aviation Festival
January 14, 2020
 • 
1
 min read

"Over 6,000 attendees will join us in September 2020, to be inspired by our 600 speakers over 3 incredible days in London."

Airline Operations

Delta’s Ed Bastian At CES: What Air Travel Will Look Like 2020-2025

by 
David Kaplan
January 8, 2020
 • 
7
 min read

Coming to airports soon: Parallel Reality. But free in-flight wifi will have to wait.

Airline Operations

Delta’s Bastian: International And Equity Stakes Are The Future Of Airline Gains

by 
David Kaplan
December 13, 2019
 • 
8
 min read

In 2020, expect 4-to 6 percent top-line growth and $4 billion of free cash flow for Delta.

Airline Operations

American Airlines Mobile App Now Includes Passport Scanning

by 
David Kaplan
December 8, 2019
 • 
2
 min read

The passport scan follows several other mobile enhancements by American Airlines.

Airline Operations

Sponsored Post: Download the World Aviation Festival CMO Interview Series

by 
World Aviation Festival
November 22, 2019
 • 
1
 min read

The report features in-depth interviews with executives from easyJet, Finnair, Hawaiian Airlines, SunExpress, Malaysia Airlines, and Qatar Airways.

Airline Operations

How NDC Exchange Opened Up Southwest Airlines’ Retailing Strategy

by 
David Kaplan
November 15, 2019
 • 
5
 min read

This is the second part of our series on NDC Exchange: The Airline Perspective.

Airline Operations

What Is JetBlue’s Strategy Behind The New ‘Blue Basic’ Fare

by 
David Kaplan
November 13, 2019
 • 
9
 min read

Competitive pressures on JetBlue have been building for years.

Airline Operations

Airline Rewards Program Changes Leave Frequent Fliers Frustrated

by 
David Kaplan
November 6, 2019
 • 
3
 min read

About half of airline loyalty members are scratching their heads when it comes to earning and redeeming travel rewards.

Airline Operations

Ascend By Cirium: Airline Passenger Demand Began To Weaken In 2019

by 
David Kaplan
November 4, 2019
 • 
3
 min read

Traffic is still positive, but economic and cost pressures are intensifying.

Airline Operations

Infographic: What Airlines Started & What Airlines Ceased Operations in 2019?

by 
Joseph Vito DeLuca
October 31, 2019
 • 
1
 min read

This year has proven to be one of great change with a number of airlines coming and going.

Airline Operations

United Airlines’ 360-Online Seatmap Points To Future Retailing Possibilities

by 
David Kaplan
October 29, 2019
 • 
1
 min read

The 3D virtual tour is about customer service first, United’s Linda Jojo says.

Airline Operations

How United Airlines’ Mobile App Provides Total Trip Context To Travelers

by 
David Kaplan
October 24, 2019
 • 
6
 min read

United’s in-app tools helped grow ancillary revenues by over 18 percent in Q3.

Airline Operations

Why Allegiant Air Is in the ‘Family Fun Center’ Business

by 
David Kaplan
October 21, 2019
 • 
7
 min read

Allegiant to America: We’re serious about leisure.

Airline Operations

How Can Airlines Turn Gen Z Shoppers Into Bookers?

by 
David Kaplan
October 10, 2019
 • 
2
 min read

American Airlines’ Mariel Ferrara on the 3 things Gen Z fliers expect.

Airline Operations

United Airlines’ Scott Kirby: Alliances Aren’t Dead

by 
David Kaplan
October 8, 2019
 • 
2
 min read

But it’s “crazy” that many alliances still don’t enable seat selection.