The airline is evolving its business model and processes, securing strategic expansion and investing in digital innovation, while keeping an optimistic outlook for 2021.
United’s in-app tools helped grow ancillary revenues by over 18 percent in Q3.
Allegiant to America: We’re serious about leisure.
American Airlines’ Mariel Ferrara on the 3 things Gen Z fliers expect.
But it’s “crazy” that many alliances still don’t enable seat selection.
The deal has significant benefits for both carriers, writes René Armas Maes.
“Direct” is still in the airline’s DNA, says Southwest Business VP Dave Harvey.
The game plan for London follows how JetBlue rolled out its premium service MINT – namely, building brand affinity and solid customer service at a lower price than the competition.
It’s possible that LATAM may not join the alliance and may instead join one of Delta’s own multilateral partnerships, says Judson Rollins.
“Everything is built off the schedule,” CEO Benjamin Smith says.
Once the current distractions are gone, American Airlines can focus on new investments, says CFO Derek Kerr.
‘Less than 50 percent of our revenues as a corporation come from the main cabin – a first,” Bastian says.
‘We built ConnectionSaver all in-house, but only because we had the building blocks in place to make it happen,’ said United Airlines’ Linda Jojo.
‘Will Europe follow the same path the U.S. has in consolidation where, four carriers hold 80-plus percent of the market?”
‘We really want to make sure that we can deliver a reliable experience for customers no matter what challenges come our way,” said American Airlines' Kerry Philipovitch.
Ancillaries right now comprise 36 percent of Volaris’ revenues,’ says Volaris’ Holger Blankenstein. ‘We believe we can get that north of 40 percent.’
The ‘Great Unbundling’ is here to stay, say airline leaders at the World Aviation Festival.
Adding the messaging platform isn’t just a bid to appeal to Millennials; it’s part of a broader strategy for Spirit Airlines to offer ‘high-quality’ customer experiences.
This week we take a look at the East Africa market, the competitive European short-haul space and dive into which routes are most lucrative for airlines.
Finnair CMO Johanna Jäkälä explains how the full-service carrier keeps customers coming back with its loyalty strategy and frequent flier program.
Ancillaries are an increasingly important part of commercial aviation revenue streams, but which airlines are doing it best?
JetBlue President and COO Joanna Geraghty shares her views on innovation, technology, competition and route growth growth.
This week we examine what to do with all those out of service Airbus A380s, look at British Airways' IT problems and investigate Southwest's foray into global distribution systems.
Following United Airlines’ partnership in the airport biometrics screening tech company, J.D. Power travel analyst Michael Taylor examines airlines' flier satisfaction pursuits.