Airline Operations

The decisions and actions of carriers' revenue management, distribution, passenger service

Corendon Airlines interview with CFO Olcay Türker on expansion and process transformation.

Recent Stories

Airline Operations

How United Airlines’ Mobile App Provides Total Trip Context To Travelers

by 
David Kaplan
October 24, 2019
 • 
6
 min read

United’s in-app tools helped grow ancillary revenues by over 18 percent in Q3.

Airline Operations

Why Allegiant Air Is in the ‘Family Fun Center’ Business

by 
David Kaplan
October 21, 2019
 • 
7
 min read

Allegiant to America: We’re serious about leisure.

Airline Operations

How Can Airlines Turn Gen Z Shoppers Into Bookers?

by 
David Kaplan
October 10, 2019
 • 
2
 min read

American Airlines’ Mariel Ferrara on the 3 things Gen Z fliers expect.

United Airlines’ Scott Kirby

Airline Operations

United Airlines’ Scott Kirby: Alliances Aren’t Dead

by 
David Kaplan
October 8, 2019
 • 
2
 min read

But it’s “crazy” that many alliances still don’t enable seat selection.

Airline Operations

How the Delta-LATAM Joint Venture Will Influence the Latin American Aviation Market

by 
René Armas Maes
October 7, 2019
 • 
9
 min read

The deal has significant benefits for both carriers, writes René Armas Maes.

Southwest's Distribution Expansion Strategy

Airline Operations

Southwest’s Distribution Expansion Strategy Reflects Agencies’ Demands

by 
David Kaplan
October 4, 2019
 • 
3
 min read

“Direct” is still in the airline’s DNA, says Southwest Business VP Dave Harvey.

Jetblue's Transatlantic Pricing and Product

Airline Operations

JetBlue’s Geraghty: We Plan To Disrupt Transatlantic on Pricing and Product

by 
David Kaplan
September 30, 2019
 • 
3
 min read

The game plan for London follows how JetBlue rolled out its premium service MINT – namely, building brand affinity and solid customer service at a lower price than the competition.

LATAM airplane just after takeoff

Airline Operations

What Delta’s Stake In LATAM Means For Regional, Global Alliances

by 
David Kaplan
September 27, 2019
 • 
4
 min read

It’s possible that LATAM may not join the alliance and may instead join one of Delta’s own multilateral partnerships, says Judson Rollins.

Airline Operations

How Air France-KLM CEO Benjamin Smith Has Been Simplifying Operations

by 
David Kaplan
September 25, 2019
 • 
4
 min read

“Everything is built off the schedule,” CEO Benjamin Smith says.

Airline Operations

American Airlines CFO on Technology, Labor & 737 MAX Issues

by 
David Kaplan
September 23, 2019
 • 
4
 min read

Once the current distractions are gone, American Airlines can focus on new investments, says CFO Derek Kerr.

Delta CEO Ed Bastian

Airline Operations

Delta CEO Ed Bastian Says Ancillaries Are Key To Diversifying Revenues

by 
David Kaplan
September 19, 2019
 • 
7
 min read

‘Less than 50 percent of our revenues as a corporation come from the main cabin – a first,” Bastian says.

Smiling flight attendant checking airline app on phone

Airline Operations

United Airlines’ Digital Strategy Emphasizes In-App and In-House

by 
David Kaplan
September 18, 2019
 • 
5
 min read

‘We built ConnectionSaver all in-house, but only because we had the building blocks in place to make it happen,’ said United Airlines’ Linda Jojo.

Airline Operations

How easyJet’s Revenue Strategies Are Evolving Amid Intensifying LCC Competition

by 
David Kaplan
September 16, 2019
 • 
8
 min read

‘Will Europe follow the same path the U.S. has in consolidation where, four carriers hold 80-plus percent of the market?”

Airline Operations

American Airlines’ Challenge: Crafting a ‘World Class Customer Experience’

by 
David Kaplan
September 11, 2019
 • 
3
 min read

‘We really want to make sure that we can deliver a reliable experience for customers no matter what challenges come our way,” said American Airlines' Kerry Philipovitch.

Airline Operations

Mexico’s Volaris’ Growth Strategy Takes Aim At Bus Travel, Millennials & Ancillaries

by 
David Kaplan
September 9, 2019
 • 
10
 min read

Ancillaries right now comprise 36 percent of Volaris’ revenues,’ says Volaris’ Holger Blankenstein. ‘We believe we can get that north of 40 percent.’

World Aviation Festival panel

Airline Operations

Emirates, easyJet, JetBlue, Air France On The Future Of Ancillaries

by 
David Kaplan
September 6, 2019
 • 
4
 min read

The ‘Great Unbundling’ is here to stay, say airline leaders at the World Aviation Festival.

Airline Operations

United Airlines’ And The Under-Configured CRJ550

by 
René Armas Maes
September 2, 2019
 • 
4
 min read

Can a potential premium product service be profitable for the airline? This guest post by René Armas Maes assesses the challenges and opportunities of this smaller aircraft.

Spirit CEO Ted Christie

Airline Operations

To Improve Customer Experience, Spirit Airlines Turns to WhatsApp

by 
David Kaplan
August 26, 2019
 • 
3
 min read

Adding the messaging platform isn’t just a bid to appeal to Millennials; it’s part of a broader strategy for Spirit Airlines to offer ‘high-quality’ customer experiences.

Airline Operations

Record Airline Travel Expected Around Labor Day

by 
David Kaplan
August 20, 2019
 • 
3
 min read

Airlines for America predicts 17.5 million passengers will travel on U.S. carriers globally during the week-long Labor Day travel period, amounting to a 4 percent gain from last year.

Airline Operations

Commercial Aviation Weekly: European Short Haul, East Africa & Lucrative Routes

by 
Joseph Vito DeLuca
August 16, 2019
 • 
3
 min read

This week we take a look at the East Africa market, the competitive European short-haul space and dive into which routes are most lucrative for airlines.

Airline Operations

Guest Post: Interview With Johanna Jäkälä, CMO, Finnair

by 
World Aviation Festival
August 15, 2019
 • 
1
 min read

Finnair CMO Johanna Jäkälä explains how the full-service carrier keeps customers coming back with its loyalty strategy and frequent flier program.

Airline Operations

Infographic: The Best Performing Airlines by Ancillary Revenue

by 
Joseph Vito DeLuca
August 12, 2019
 • 
1
 min read

Ancillaries are an increasingly important part of commercial aviation revenue streams, but which airlines are doing it best?

Airline Operations

Guest Post: JetBlue’s President And COO Gets Candid On Innovation, Brand Identity, Long-Haul, And Putting People First

by 
World Aviation Festival
August 9, 2019
 • 
7
 min read

JetBlue President and COO Joanna Geraghty shares her views on innovation, technology, competition and route growth growth.

Airline Operations

Commercial Aviation Weekly: A380s, British Airways IT & Southwest's GDS Play

by 
Joseph Vito DeLuca
August 9, 2019
 • 
3
 min read

This week we examine what to do with all those out of service Airbus A380s, look at British Airways' IT problems and investigate Southwest's foray into global distribution systems.

Airline Operations

Is CLEAR’s Airport Screening a Possible Key to Airline Customer Satisfaction?

by 
David Kaplan
August 7, 2019
 • 
10
 min read

Following United Airlines’ partnership in the airport biometrics screening tech company, J.D. Power travel analyst Michael Taylor examines airlines' flier satisfaction pursuits.